XENBIT

This article also applies to the browser error: <code>This site can’t be reached. The webpage at <a href="https://www.sim-dispatcher.com/" rel="nofollow noopener noreferrer" target="_blank">https://www.sim-dispatcher.com/</a>... might be temporarily unavailable or has been permanently moved to a new web address. ERR_FAILED.</code>

This error can occur during or after the login process. The usual cause is corrupted or outdated cookies. Certain security mechanisms block the login from completing correctly because of these cookies.

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Solution: Error occurs in the web browser

If the error appears on the SIM Dispatcher websites (for example ​<a href="http://www.sim-dispatcher.com/" rel="nofollow noopener noreferrer" target="_blank">www.sim-dispatcher.com</a> or platform.sim-dispatcher.com), do the following:

1. Open your browser settings
2. Go to Privacy / Cookies
3. Delete cookies and website data for:
 - <code>sim-dispatcher.com</code>
4. Close the browser completely
5. Reopen the browser and log in again

Note: You can also test an Incognito/Private window to rule out stored data affecting the login. Cookies must not be blocked globally.

Below are the steps for deleting SIM Dispatcher cookies and website data in common browsers. Complete all steps and then restart the browser.

In Cookies and Site Data, click Manage Data…

Search for <code>sim-dispatcher.com</code>

Select the entry and click Remove Selected

1. Open Firefox
2. Click the ≡ menu (top right)
3. Select Settings
4. Open Privacy &amp; Security
5. In Cookies and Site Data, click Manage Data…
6. Search for <code>sim-dispatcher.com</code>
7. Select the entry and click Remove Selected
8. Save changes
9. Close Firefox completely and restart it

Click See all site data and permissions

Enter <code>sim-dispatcher</code> in the search field

Delete all found entries using the trash icon

1. Open Chrome
2. Click the ⋮ menu (top right)
3. Open Settings
4. Select Privacy and security
5. Click See all site data and permissions
6. Enter <code>sim-dispatcher</code> in the search field
7. Delete all found entries using the trash icon
8. Close Chrome completely and restart it

Select Cookies and site permissions

Click Manage and delete cookies and site data

Click See all cookies and site data

1. Open Edge
2. Click the ⋮ menu (top right)
3. Open Settings
4. Select Cookies and site permissions
5. Click Manage and delete cookies and site data
6. Click See all cookies and site data
7. Search for <code>sim-dispatcher</code>
8. Delete all corresponding entries
9. Close Edge completely and restart it

1. Open Safari
2. Click Safari in the menu bar
3. Select Settings
4. Open the Privacy tab
5. Click Manage Website Data…
6. Search for <code>sim-dispatcher</code>
7. Select the entry and click Remove
8. Close Safari completely and restart it

Solution: Error occurs in the client (desktop app)

If the error occurs in the SIM Dispatcher desktop client installed on your PC or Mac:

Close the SIM Dispatcher Client completely

Go to: ​<code>C:\Users\&lt;USERNAME&gt;\AppData\Roaming\</code>

Delete the entire folder: ​<code>simdispatcher-desktop</code> and/or <code>resqueserve-desktop</code>

Restart the SIM Dispatcher Client and log in again

1. Close the SIM Dispatcher Client completely
2. Open Windows Explorer
3. Go to: ​<code>C:\Users\&lt;USERNAME&gt;\AppData\Roaming\</code>
4. Delete the entire folder: ​<code>simdispatcher-desktop</code> and/or <code>resqueserve-desktop</code>
5. Restart the SIM Dispatcher Client and log in again

Enter: ​<code>~/Library/Application Support/</code>

Delete the folder: ​<code>simdispatcher-desktop</code> and/or <code>resqueserve-desktop</code>

1. Close the SIM Dispatcher Client completely
2. Open Finder
3. Press CMD + Shift + G
4. Enter: ​<code>~/Library/Application Support/</code>
5. Delete the folder: ​<code>simdispatcher-desktop</code> and/or <code>resqueserve-desktop</code>
6. Restart the client and log in again

If the message “Oops… sorry, a server error has occurred” appears when logging in.

Troubleshooting: Server error after or during login

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Troubleshooting: Server error after or during login

Solution: Error occurs in the web browser

Detailed instructions by browser

Mozilla Firefox

Google Chrome

Microsoft Edge

Apple Safari (macOS)

Solution: Error occurs in the client (desktop app)

Windows

macOS